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Policies and Etiquette

At the YMCA of Three Rivers, we’re committed to fostering safe, welcoming, inclusive, and supportive spaces for all. 


Under the Human Rights code, all of our spaces are required to be accessible and free from discrimination to everyone regardless of age, race, sexual orientation, gender, socioeconomic status, ability, and/or religion. Our Y is working through the lens of Justice, Access, Inclusion, Diversity, and Equity (JAIDE), to create places and spaces that are supportive, inclusive, and safe.  

We look to our members and community to support us in our JAIDE journey by practicing our values while in our buildings and spaces. In addition to all of our employees and volunteers living out our Mission, Vision, and Values, we, in turn, ask all members and guests to be respectful of each other and all employees and volunteers within our buildings. 


Building Access for Children and Youth Ages 0 to 15  

Children ages 9 and under accessing the facility must be signed in to a supervised program or directly supervised by a parent or caregiver age 16 or older at all times. Parents and caregivers of children ages 9 and under must sign their children in and out of programs directly with the program leader. Children ages 9 and under may not be dropped off at the door of the building or left unattended in any area of the building at any time. 


Youth ages 10 to 12 may access our buildings and programs without direct supervision. They may sign themselves in and out of programs and access the track and use the gymnasium when it is open.  


Youth ages 13 to 15 and older may access group fitness classes and racquet courts (with the group fitness and/or court value add on their membership), track, and use the gymnasium when it is open. They will also gain access to the fitness centre upon completion of the Individual Conditioning  course.  


Youth ages 16 and older may access any area of the YMCA. Access to racquet courts, group fitness classes, and the plus changeroom remains limited to members with the respective value adds on their memberships.  


Support Persons

We are committed to welcoming people with disabilities who need help from a support person to access our programs and services. Day pass fees will be waived for the support person, provided the support person remains with the person with a disability when accessing and using a program or service, and while moving through the building or on YMCA property. 

Support persons will need to provide photo ID with each visit at the YMCA. This ensures security in our building and the safety of our members in regards to member wellness and support of our YMCA Canada Child Protection policy 

Service Animals 

Service animals are allowed within our facilities unless prohibited by law. If an issue may occur, we will make every reasonable effort to find an alternative measure which is satisfactory to all involved. 

General Building Access 

Please make sure to scan your YMCA key tag at the member services access point each time you access our building. If you forget your key tag, please let the member experience representative know and they will sign you into the building. This ensures security in our building and the safety of our members in regards to member wellness and support of our YMCA Canada Child Protection policy. 


All guests ages 16 and above who are visiting the YMCA must also provide photo ID when entering the facility. This includes day pass users, out-of-town YMCA members, and parents/caregivers who are entering the building to attend, or drop off/pick up their child up from a program. 

Changeroom Use

We respect the right of individuals to use the washrooms and change rooms that match their lived gender identity. Many of our locations also have a gender neutral accessible change room which is available to all users.  


In compliance with the our Child Protection Policy, all children ages 9 and under must be accompanied by an adult age 16 or older at all times. This includes in the washrooms and change rooms. Parents and caregivers with children ages 9 and under who are not of the same gender should use the gender neutral change rooms. Children ages 9 and under may not access the change rooms alone.  

Cell Phone, Wireless Devices & Photography 

The use of wireless devices and cell phones is  prohibited in change rooms and washrooms. The use of cell phones, wireless devices, and photography in other areas of the building will be discreet and considerate to all members and guests, to respect their privacy, comfort, and enjoyment. 


Dress Code

In order to respect the comfort and safety of everyone in our facility, proper workout wear is required. Athletic closed toe shoes are required, along with comfortable clothing suitable for your fitness regime, and our family environment.   


Swimming Attire 

Swimming attire in the pool includes attire (swimsuit or clean, fitted clothing) used only for the purpose of swimming. When using the pool, all swimmers must change from street clothes to swimming attire. Swimming attire must permit individuals to participate safely in programs. Religious requirements will be accommodated as long as safety of self and others is not compromised.  


All non toilet-trained children must wear a swim diaper in the pool. 


Locker Usage 

Gym bags, coats and street apparel must be stored in a locked locker in the change rooms. Lockers are available for day-use only. Articles left in lockers overnight will be moved to our lost and found. The YMCA is not responsible for lost or stolen items.  


Pool Deck and Shower Area

For the health and safety of our staff and members, glass bottles or containers are not allowed on the pool deck or in the shower areas of our change rooms. Outdoor shoes are not permitted in the shower areas or on the pool deck. 


For the comfort, safety and enjoyment of others please limit the amount of perfumes, colognes and hairspray that is used. Some members have severe allergies to these products.  


Swim Admission Standards

All pool users must follow the swim admission standards.  

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