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School Settlement Services

Helping newcomer families navigate the Canadian school system.

Starting school in a new country can feel overwhelming. Our School Settlement Services are here to help make the transition easier for you and your children. Our team of Settlement Workers in schools connects with families to provide information, guidance, and support as you navigate the education system.

The Settlement Workers in Schools (SWIS) program helps newcomer families begin school in Canada. Settlement workers connect with newcomer families in both one-to-one and in group settings. They provide important settlement information and help you transition to education in Canada.

or call 519-742-8220.

Our Services:

Settlement Workers in Schools (SWIS) support newcomer families with children in Kindergarten to Grade 12. We provide: 

  • Help registering your child for school 

  • Guidance on the Canadian school system 

  • Support with school forms and communication with teachers 

  • Information about school policies, homework, and report cards 

  • Referrals to youth programs, tutoring, and other community services 

  • Group sessions and workshops for parents and students 

  • Interpretation services to ensure you feel supported and understood


Whether you need help understanding how schools work in Canada or just want to feel more confident supporting your child’s learning, we’re here to support you every step of the way. 


Where Services Are Offered

We deliver School Settlement Services across: 

  • Waterloo Region 

  • Perth County 

  • Huron County 

    • Schools in the Waterloo Catholic District School Board can be found here

    • Schools in the Waterloo District School Board can be found here.

This service is provided through the Settlement and Education Partnership in collaboration with: 

  • Waterloo Region District School Board (WRDSB) 

  • Waterloo Catholic District School Board (WCDSB) 

  • Avon Maitland District School Board 

  • Huron Perth Catholic District School Board 


Who Can Access These Services

School Settlement Services are available to Permanent Residents, Government-Assisted Refugees, Convention Refugees, Protected Persons and some temporary residents (please contact us to confirm eligibility).



School Settlement Services in French

Click here for School Settlement Services in the French Catholic School Board (CSC MonAvenir).



School Settlement programs provided in partnership with Immigration, Refugees and Citizenship Canada.





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