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Service Information

YMCA of Three Rivers Employment Services

There are many ways to connect with our Employment Services Team. We offer services virtually and in-person across two locations in Waterloo Region. Our service charter outlines our commitment to you. 

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Contact the YMCA of Three Rivers Employment Services Team 

 

Visit us in Cambridge (Services in French available here) 

Address: 250 Hespeler Road, 2nd Floor, Cambridge, ON N1R 3H3 

Regular Hours 
Mondays to Fridays: 8:30 a.m. – 4:30 p.m.

Call ahead to book an appointment.  

Closed on weekends and statutory holidays.

Phone: 226-989-3381 

Email our Team in Cambridge

Visit us in Kitchener 

Address: 800 King Street West, 3rd Floor, Kitchener, ON N2G 1E8 

Regular Hours 
Mondays to Thursdays: 8:30 a.m. – 4:30 p.m.

Fridays: 8:30 a.m. – 4:30 p.m. — Virtual appointments only
Evening appointments available by request. Call ahead to book an appointment.  

Closed on weekends and statutory holidays.

Phone: 519-500-9637 

Email our Team in Kitchener

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Complaints Process

 

Who to contact if you have a complaint: 

 

Barinder Rai 
Leader, Employment Services
Phone (519) 573-2800 or email Barinder 

 

Please provide the following information:

 

  • Your name

  • The best day and time to contact you

  • Details of the situation

We will respond to your inquiry within one business day.

 

If you are not satisfied with the resolution of your complaint please contact:

 

Michelle Barnes-Obermuller
Employment Services Manager

Serco Canada Inc
Phone (289) 887-3831 or email Michelle

Our Service Charter 

 

Our Purpose 

 

Our Employment Services initiatives fulfill the mission of the YMCA by helping individuals to find, create, and maintain meaningful employment. We support people’s personal development and motivate participants to reach their potential as contributing members of our community. 

 

Service Commitment 

 

A comprehensive range of employment programs and services promotes self-awareness and self-reliance, adaptability, and individual empowerment through the acquisition of employable and self-employment skills. 

 

Your Rights 

 

YMCA Employment Services is committed to customers and the community. We believe in quality customer service. 

 

Customers can Expect 

 

A confidential, timely, reliable, individualized, and accessible service. You will work with knowledgeable professionals who are courteous and approachable. 

 

Communication and Feedback 

We encourage you to tell us when you are happy with our services and where we need to improve. Feedback can be provided by speaking to a staff member or by contacting us through any of the means listed above. All concerns are taken seriously and will be addressed in a thorough and professional manner within one business day. 

ServiceCharter
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